Why was my transaction "Reversed"?


There are numerous reasons why you might see a "Reversed" transaction Error Message on the Card Reader.

These can include the following;

* Whether it is due to the customer not having sufficient funds available,

* The transaction is refused by the Gateway, due to the transaction taking longer 30 - 60 seconds to process,

* When you decide to void a transaction when requesting a signature,

* And, when a customers chip in their card gets refused by the bank as it receives an unknown message.

If the payment, has not shown up in your Dashboard & the customers account states its Pending, it would be recommended to retry taking the payment on behalf of the customer.

Should you wish to know the specific reason as to why a transaction was Reversed, we are unable to provide these specific reasons at this stage.

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